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Poster: Administrator, Curator, or Staffsimon c Date: Dec 9, 2007 5:56pm
Forum: netlabels Subject: Re: repair status?

As you guys know, I 'admin' the netlabels section, but I just do so in my spare time and I'm not an Archive employee, nor do I physically work in their Presidio office.

In any case, all the info I've heard is that there was a major technical issue a couple of weeks ago which led to a large number of racks going down and much content being inaccessible.

The _majority_ of this has been fixed, and I've had some luck in asking to get other things fixed too, for example ZIP on the fly was just fixed for a number of machines.

But there are still some hardware problems and in addition, the search engine (which has been a little unreliable for many months, as some of you have spotted) is going through a period of particular problems.

Because it runs with soooo much data, the Archive is always a work in progress, and machines will go down on occasion, but I agree, the past 2-3 weeks have had more issues than any time that I can recall in my 5+ year history with the Archive. I know that the tech support staff are aware and are trying to fix the remaining issues though.

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Poster: Administrator, Curator, or StaffNoiseCollector Date: Dec 9, 2007 6:06pm
Forum: netlabels Subject: Re: repair status?

Thanks for your volunteer work.

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Poster: ThinkingAmerican Date: Dec 9, 2007 6:41pm
Forum: netlabels Subject: Re: repair status?

Thank you so so much Simon. That was really helpful. I thought I was crazy here, like IA was working for everyone except me. Please keep us posted on developments if you can.

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Poster: Administrator, Curator, or Staffsloblizard Date: Dec 11, 2007 2:46am
Forum: netlabels Subject: Re: repair status?

you're all doing a fantastic job - it all seems to be working for us now except the counters and i'm sure this will be fixed real soon

cheers

earth monkey productions

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Poster: Administrator, Curator, or Staffplaguedreamer Date: Dec 9, 2007 8:54pm
Forum: netlabels Subject: Re: repair status?

"The _majority_ of this has been fixed, and I've had some luck in asking to get other things fixed too, for example ZIP on the fly was just fixed for a number of machines."

Okay, great - thanks for the update!

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Poster: Administrator, Curator, or StaffElectroSound Date: Dec 15, 2007 9:56am
Forum: netlabels Subject: Re: repair status?

Simon, we are with you!
Thanks a lot